General Information


Loftware's Corporate Headquarters is available to take your call Monday through Friday, 8:00 a.m. until 5:00 p.m., Eastern U.S. Time, except on all major U.S. Holidays.
  • U.S. : 603.766.3630
  • International : +1.603.766.3630
Sales Support

Loftware's Sales Support is available for product information, quotes, and placing orders. Call between 8:00 a.m. and 5:00 p.m. (Eastern Time), Monday - Friday. E-mail and Faxes are received 24 hours a day.
  • Phone: 603.766.3630 x405
  • Fax: 603.766.3631
  • E-mail: Sales or Sales Support using the form to the right
Customer Service and Contracts

Loftware's Customer Service and Contracts Departments are available for product and license information and placing orders. Call between 8:00 a.m. and 5:00 p.m. (Eastern Time), Monday - Friday. E-mail and Faxes are received 24 hours a day.
  • Phone: 603.766.3630 x401
  • Fax: 603.766.3631
  • E-mail: Sales or Customer Service using the form to the right
Technical Support

Loftware's Technical Support Department is available between the hours of 6:00 AM and 10:00 PM (Eastern U.S. Time), Monday - Friday. E-mail and Faxes are received 24 hours a day. To receive Technical Support from our highly-trained Technical Support Call Center, we require registration of your software and ask that you follow the recommended troubleshooting procedures. Please allow up to 24-hours for your registration information to become active.

Each purchase of a Loftware Product includes one full year of Technical Support. Your Annual Support Contract is renewable and includes on-going upgrades, access to our Technical Support Call Center and guaranteed replacement keys.
  • Phone: 603.766.3630 x402
  • Fax: 603.766.3631
  • E-mail: Support using the form to the right
Professional Services Group

If you are a Systems Analyst, Integrator, or an MIS, IS, or IT Director and your questions specifically refer to integrating other applications or programs with Loftware, please contact one of our System Analysts for a free telephone consultation. This is an extremely important and invaluable service to those who are in the process of designing and developing labeling systems. It is our desire to help you start your development process in the right direction. E-mail and Faxes are received 24 hours a day.

For more Information:
  • Phone: 603.766.3630 x209
  • Fax: 603.766.3631
  • E-mail: Analyst using the form to the right
Fax Machines

Loftware's Fax Machines are available 24-hours a day for submitting requests to Sales, Customer Service, Technical Support, or to our System Analysts.
  • Customer Service and Sales Fax: 603.766.3631
  • Technical Support, System Analyst, and Engineering Fax: 603.766.3631
Shipping Information

If you need to contact us via traditional mail, FEDEX, UPS, and/or other mail service carriers, Loftware's shipping address is:
  • Loftware, Inc.
    166 Corporate Drive
    Portsmouth, NH 03801

Contact Loftware

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First Name: Last Name: Company: Title: E-mail Address: Phone Number: Address: City: State/Province: Postal Code: Country: Questions or Comments:
First Name: Last Name: Company: Position: E-mail Address: Phone Number: Address: City: State/Province: Postal Code: Country: Industry Questions or Comments:
First Name: Last Name: Company: E-mail Address: Phone Number: Problem Description: Is your system "production down"? Are you unable to print?: Emergency Service Request:
Check this box if you are requesting support outside of normal business hours: Monday-Friday; 6am-10pm Eastern Standard Time

Gold or Platinum 24x7 Support contract customers: If this issue is critical and needs immediate assistance, please also call Loftware Support and supply your Loftware license information.

Standard Support contract customers: As this falls outside of your support contract hours, this is a billable service where pricing and terms must be agreed to before support is granted. To ensure this issue is immediately processed, please also call Loftware Support.

 Loftware Product:
LLM Loftware Label Manager
LPS Loftware Print Server
LWA Loftware Web Access
Loftware Connector for Oracle
Loftware Connector for SAP
Loftware Connector for Java
Other/Unknown

 LLM or LPS Version: Operating System: Product Serial Number:

First Name: Last Name: Company: Position: E-mail Address: Phone Number: Address: City: State/Province: Postal Code: Country: Questions or Comments:
Note: Loftware does not share or sell end-user information to any other organization. The information collected is used strictly for verification of your software, to notify you of Loftware-related information and to provide you with customer support.