Welcome to Engineering Technical Support

Our highly trained help desk technicians will assess your individual needs and help you troubleshoot Loftware-product related problems* you may encounter with your printing system. Most calls are answered in less than a minute and are logged in our system with a Case ID. As an annual support contract holder, you receive unlimited telephone and remote communications support on Loftware related incidents, and have access to software upgrades at no additional cost for a full year. See Annual Support for support policies and information on annual support contracts.

Hours:

Monday-Friday 6:00am-10:00pm Eastern Time. Ask about our 24x7 support solutions!

Phone:

603.766.3630 follow the phone prompt for 'Technical Support'

E-mail:

support@loftware.com

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*Note:

Must have valid annual support contract, which is included for first year of ownership.

To service you quickly and efficiently, please have the following information available when you call:

Serial Number
If you need to call Technical Support, please have your serial number ready. These numbers can be obtained by accessing the Help | About menu of the label design modeor from any of the printing modules

Registration
Is your product registered? If you have not registered your software, please do so before calling Tech Support. Click here to register.